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Frequently Asked Questions

We know there's a lot to think about when deciding to move home, so we've compiled a list of common questions.

What are the criteria for the apartments?

All applicants must meet the minimum age criteria of 55 years, exceptional circumstances will be considered for applicants who are below the minimum age and are disabled. Applicants will normally require assistance with their daily living tasks and/or their personal care or be quite independent but would benefit from a safer and more supportive environment.

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How does the allocation process work

Decisions will be made by a Joint Allocation Panel and priority will be given to those who have an urgent need for re-housing due to a high level of care needs, however people who have no statutory care needs but can indicate that their current housing is no longer suitable and extra care accommodation would promote independence will also be considered.

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Are residents allowed pets?

Pets are only allowed if owned before moving into Primrose Gardens or Tatton Gardens. All those moving in with pets will need to complete a pet form. Once moved in, you won't be able to take on any(more) pets.

Are apartments 'to rent' only and what are the monthly costs?

Apartments at both Primrose Gardens and Tatton Gardens are for rental only. Find out more about the costs on the link below.

In addition to your monthly rental, service charge and utility costs, as part of the sign-up process and following a successful application, we require an upfront payment of two weeks rent and service charge.

Details of the rent and service charge costs is included in the 'My Money My Care My Home document located within the link below. In addition to this, we also require a fully refundable deposit to cover supplied items such as keys, and emergency alarm pendants. This is £57.60 for keys and £101.26 per pendant, per person. This deposit is fully refundable at the end of your tenancy, upon receipt of the items.

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Are there parking facilities?

At Primrose Gardens there is approximately 31 parking spaces and spaces are only for residents with the permit. Visitors will need to park in other car parks in the town centre. The closest is Fleet Street car park, which is just across the road from Primrose Gardens and has 3 hours free parking. At Tatton Gardens, parking has been created for the extra care facility, visitors, visitors to the recreation ground, GP surgery, nursery drop off, as well as overflow parking.

Is there a show apartment that I can view?

Show apartments at both facilities are now tenanted so visitors will only be able to view unfurnished rooms.

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